Spymac Tech Support Sucks
Posted by KaySquirrel on June 17th, 2005
Emails received from Spymac yesterday: 0
Snarky comments posted by Spymac technical support Team Leads in the forums yesterday: 1
This is how Spymac treats their paid website hosting customers! See the post with comments here.
From: http://www.spymac.com/forums/showthread.php?threadid=184083
Excerpt of a post originally made by MikeWJohnson (to a different paying customer!):
… I would like to take a moment and point something out, and make clear that I have made attempts to contact and discuss this particular issue with the user, to which my requests have gone unanswered. Yet here I sit next to a phone, and not once was there a message or a voice from the customer on the other end. No returns on any of my emails…”
Posted by me:
I have received an email from you, as well. In an attempt to be pre-emptive, please allow me to explain why I have chosen to respond to you via email, and not by telephone:
1) I am working overnights currently, and need to sleep during the daytime, during Spymac support’s business hours.
2) My cell phone plan will cost me daytime minutes, and I do not feel it necessary to pay money to obtain assistance via telephone, when Spymac claims to be available via telephone, forum or email! Assumedly, the choice would be left up to the customer as to which method of contact would be most convenient for them — the client.
I do hope you have received my email, as it seems to have sent sucessfully from my outbox!
On the off chance that email issues have prevented you from receiving my email, its contents have also been posted at http://www.spymac.com/forums/showthread.php?threadid=184702 for your review.
For anyone else who would like to read about my experiences trying to get help from Spymac’s support department, a link to my story is in my forum signature! Please feel free to contact me should you require even more of a detailed explanation on any of the past issues I have had as a paying client.
Have a lovely day!
Posted by MikeWJohnson:
This response would be a classic reason why it is not typical to have or carry on a conversation when the focus or resolve has nothing to do with bettering the situation.
Posted by me:
My focus and resolve have had everything to do with bettering my situation. To this end, the only realistic option left open to me was to take my site, and my money, elsewhere.
I look forward to seeing the many ways in which you will be applying your focus and resolve, as a Spymac Team Lead, to better your, and Spymac’s, situation.